![]() ![]() We are so absolutely frustrated and they never seem to be sorry for their mess ups or even care about all the inconveniences and miscommunication. They admit that the front desk person incorrectly charged him (shocker) but that he only had a credit for a 60 minute massage so they would charge him for the extra 30 minutes! The person who booked him SPECIFICALLY told him he had a 90 minute credit which was the only reason he booked a 90 minute. He then had to take time out of his busy work day to call them. He went and had his massage this weekend only to see later that he was charged for a full 90 minute massage which we were told he had a full credit for. We had hoped to at least have a decent experience for our last time but of course not!!! After his previous massage, my husband booked his last 90 minute massage because that is what the front desk person told him he had available for credit. We had already cancelled and had one last massage to use. We were trying to use up the last of our credits. ![]() They didn't even try to make us feel better or even seemed sorry at all, they just said, oh well she gave you the wrong information. We specifically asked that when we cancelled and signed the paperwork and again we were told incorrect information so we had to have another month of charges. We call and the person at the front said we needed to cancel by a certain date in order to not get charged. Surprise, surprise, the very next month WE GET CHARGED AGAIN. Our Maple Valley location is opening in December 2013 to offer massage. We specifically asked in person after we signed the paperwork if we would be charged again, she promised us no we would not have any more charges. Elements Massage is a nationwide business with locations all over the United States. We called and asked about the process for cancelling, we were told we just needed to come in anytime and sign paperwork. They made it soooooo difficult! Again, we were given completely wrong information by the incompetent front desk staff. After many many frustrating experiences, we finally decided to cancel our long time membership. We waited and waited, we're 5+ minutes past our appointment times and suddenly we get a phone call from the front desk asking where we are because we are late for our appointment - WE WERE LITERALLY SITTING IN THEIR WAITING ROOM AND THEY HAD CHECKED US IN. Once, we checked in and got brought to the waiting room, we are ALWAYS early for our appointments. The front desk staff regularly misinforms us about how many massages we have left to use and we end up being told we have credits and then get charged later. However, the front desk staff is absolutely incompetent and we ended up cancelling our long time membership because we are so fed up with them giving us wrong information, incorrectly charging our credit card, and promising us one thing and going back on it later. She is kind, personable, and does wonderful work. I’ve actually already told 3 friends about it and my husband who can’t wait to go try it out.It pains me to leave such a low rating because our massage therapist Christina is the absolute BEST. Since I had already decided I wanted to come back… saving $30 per massage was a no brainer for me. ![]() The staff was super friendly and Kylee was awesome explaining everything about their membership to me. It was relaxing and I have to say the next morning my first steps out of bed were the least painful I’ve had in over 2 years. She was super cautious around the area of my injury and was very careful to keep checking in regularly regarding the pressure as to not cause me pain. I had a great first experience with Gena this week and decided by the end of my massage I would definitely be coming back. I was given a gift certificate from my family to Elements Massage from my family and it took two years to work up the courage to give it a try. The a year and an half later I had a severe leg injury which left me fearful of going back to monthly treatments even though I knew all the benefits. I had every intention of finding a new massage therapist but then Covid hit. For several year I went to a message therapist in Kent and then she retired 4 years ago. ![]()
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